Refund policy
At Nexivos, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return or refund within 30 days of receiving your order.
2. Return Eligibility
To qualify for a return and refund, the item must:
- Be returned within 30 days of delivery
- Be unused and in original condition
- Be in original packaging
- Include proof of purchase (order confirmation or receipt)
Items that are damaged due to customer use may not be eligible for a refund.
3. Refund Process
Once we receive and inspect your returned item:
- You will be notified of the approval or rejection of your refund
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to your original payment method
Please note that processing times may vary depending on your bank or payment provider.
4. Late or Missing Refunds
If you have not received your refund:
- First check your bank account again
- Contact your credit card company (it may take time before your refund is officially posted)
- Contact your bank for processing delays
If you still have not received your refund, please contact us.
5. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, contact us with your order details.
6. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Shipping costs are non-refundable.
7. Contact Information
Nexivos Store
Horner Square, London E1 6EW, United Kingdom
Phone: +44 20 7375 2964
For any refund or return requests, please contact our support team with your order number.