Shipping policy
1. Overview
At Nexivos, we aim to deliver your orders quickly and safely. This Shipping Policy explains how and when your order will be processed and delivered.
2. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders are not processed on weekends or public holidays.
If there is a delay due to high order volume or unforeseen issues, we will notify you by email.
3. Shipping Times
Estimated delivery times:
- United Kingdom: 3–5 business days
- International Orders: 5–10 business days
Delivery times are estimates and may vary depending on location and courier service.
4. Shipping Costs
Shipping costs may vary depending on your location and order size.
- Standard shipping fees (if applicable) will be shown at checkout
- Free shipping may be offered during promotions or special offers
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email so you can follow your delivery in real time.
6. Delays
Delivery delays may occur due to:
- Customs processing (for international orders)
- Weather conditions
- Carrier delays
- Peak holiday seasons
Nexivos is not responsible for delays caused by shipping carriers.
7. Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
8. Lost or Stolen Packages
If your package is marked as delivered but not received:
- Contact the shipping carrier first
- Then contact our support team for assistance
We will do our best to help resolve the issue.
9. Contact Information
Nexivos Store
Horner Square, London E1 6EW, United Kingdom
Phone: +44 20 7375 2964
For shipping inquiries, please contact our support team.